Delivery & returns

Payment

Cash on delivery only. You pay the courier when the parcel arrives.

Open and check before you pay

We book every order with the courier’s “Allow to open” service, so you can ask the rider to let you open the parcel and check it before you pay. Riders normally allow this; please do it in front of the rider, and record a short video as you open it (you will need it if there is a problem).

Delivery

We deliver across Pakistan by courier. The delivery charge is shown with the price before you confirm. Delivery time depends on your city; we confirm an estimate on WhatsApp and keep you updated if there is a delay.

Wrong, damaged or defective items

If your item arrives damaged, defective or different from what you ordered, report it within 48 hours of delivery on WhatsApp or at contact@souqshine.com, with your order number and a video that clearly shows the problem (photos or a verbal report alone cannot be accepted by our supplier). We then arrange a replacement delivery of the item.

Reports made after 48 hours of delivery cannot be accepted. Refunds are not offered for items that arrive as ordered.

Please note

• Products shown as “random colour/design” may arrive in any available colour or design.
• Items that are used, opened (for hygiene or personal-care products) or damaged after delivery cannot be returned.
• If you refuse a parcel without a valid reason, we may ask for the delivery charge before accepting a future order.

Need help? WhatsApp +923323268620 or contact@souqshine.com.